Last updated: September 8, 2026
Munch Vending LLC (“Munch Vending”, “we”) operates a customer support text messaging service for people who use our vending machines. This policy explains how we handle the phone numbers and messages involved.
What we collect. When you text our support number, we receive your mobile phone number and the content of your messages. We may also record details you provide about your issue, such as the machine number, location, date, and the last four digits of the card used, so we can look into a refund or repair.
How we use it. We use this information only to respond to your support request, to investigate and resolve the issue you reported, and to follow up with you about it.
No sharing of mobile information. We do not sell, rent, or share your mobile phone number or any text messaging opt-in data with third parties or affiliates for their marketing or promotional purposes. Mobile information is shared only with the service providers we use to deliver messages and process support requests, and only for that purpose.
Message frequency. Message frequency varies and depends on the conversation you start. We do not send scheduled or recurring messages.
Message and data rates may apply. Standard message and data rates from your carrier may apply to messages you send and receive.
Opting out. Reply STOP to any message to stop receiving texts from us. You will receive one final message confirming your opt-out. Reply HELP for assistance, or email [email protected].
Retention. We keep support conversation records for as long as needed to resolve the issue and for our business records, after which they are deleted.
Contact. Munch Vending LLC, [email protected].